My black and white balls-up, and the loveliest person in Germany
CONFESSION: last month, in a first-time, heart-stopping balls-up of my own creation, I made and sent a glittering black moon phase veil to a customer in Germany who’d ordered a glittering ivory one. I know. I KNOW.
And she had to pay a massive customs charge – €80 on a £206 veil – because fuck you, Brexit.
It’s all sorted now, she received her ivory veil yesterday and got her customs refund on the original veil (and I’ve covered all her postage costs), and we’ve chatted quite a bit throughout the process.
The original black veil arrived back with me yesterday too, with this beautiful message from the bride.
And this morning, she left me a five-star review.
She has been so patient, lovely, funny and kind throughout that I’m almost tempted to fuck up more often. Almost.